Customer Care Representative II

Customer Care Representative II

Percepta brings first-class service across each market we support. As a Customer Care Representative II in Melbourne Florida, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

• The Customer Care Representative works under the direct supervision of the Team Leader and is responsible for providing a timely and professional service in response to a wide variety of inquiries including Over the Air customers and concerns by using available resources to our US retail customers and dealers.
• The CCR will learn and execute the complete call handling process, meet expected customer service levels, support business performance goals of the program by providing a full range customer service experience, and answer regular customer inquiries and concerns via telephone.

• High School Diploma or equivalent
• 6 months Customer Service experience required
• Previous experience supporting customers through phone preferred
• Experience or interest in working with technology is preferred
• Experience with customer contact systems
• Adaptability and flexibility to work within different channels within the program as needed
• Solid computer skills, internet savvy, and experience using CRM software
• Ability to type and speak at the same time
• Strong problem solving, troubleshooting experience, resolving technical problems from start to finish
• Exceptional oral and written communication skills, portraying a high degree of professionalism with customers and all levels of the organization
• Experience working in the automotive or wireless telecommunications industry is an asset
• Strong customer service skills
• Experience with and appreciation for electronic devices and computers, along with willingness and ability to quickly learn new technology
• Ability to advise and educate customers in a way they can understand - possess patience to work through technical issues with non-technical customers
• Ability to learn quickly and eagerness to learn new techniques and skills
• Highly organized, detail oriented, and able to thrive in a fast paced, changing environment
• Strong team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision

• Starting hourly rate of 15.00
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs
• Employee Rewards Program

Hours of Operation:
Monday-Friday: 8:00am-11:00pm, Saturday: 8:00am-8:00pm. An 8-hour shift, 5 days/week would fall somewhere in between. Must be open to any shift. Shifts assigned during training.

Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.

We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves  a global company, we know diversity is our strength. It enables us to view projects and ideas from different perspective and allows every individual to bring value to the table in their unique way.

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