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Customer Support Team Lead — Ops & SLAs
Job in
Melbourne, Brevard County, Florida, 32935, USA
Listed on 2026-06-13
Listing for:
Wabtec Careers
Full Time
position Listed on 2026-06-13
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support -
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Wabtec Careers is seeking a Staff Customer Support Team Manager to lead front-line support for various customer inquiries. The role requires a blend of technical troubleshooting and customer service skills to enhance customer satisfaction while meeting service level goals.
You will manage incident resolutions, provide direction to your team, and engage with clients on complex cases. Required qualifications include a Bachelor’s degree and substantial experience in customer-facing support and IT service management.
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