Teller​/Customer Service - Melbourne Branch

Member Service Specialist (Teller/Customer Service) – Melbourne Branch

Deliver exceptional service by assisting members with deposits, loans, and new account processing. Assess member needs, provide tailored recommendations for SCCU products, and resolve any issues efficiently.

• Member‑Focused Mission:
  Be part of a not‑for‑profit organization that reinvests in its members.
• Flexible Schedule Options
• Career Growth:
  We prioritize internal promotions and offer on‑the‑job training.
• Member Service Specialist positions are eligible for a promotion after 12 months.

• Consistently demonstrate effective sales and service skills by meeting established goals.
• Consult with members regarding SCCU products and services and recommend additional offerings to meet member needs.
• Periodically serve as floor manager to assess walk‑in member’s needs, directing them to the appropriate information source while ensuring maximum lobby efficiency and minimizing member waiting time.
• Perform all aspects of transactions, including deposits, withdrawals, payments, and the sale of monetary instruments to provide complete member service.
• Balance cash, monetary instruments, and daily work accurately to ensure member account integrity.
• Service existing deposit and loan accounts, assist members with transactions and account maintenance to meet and exceed their expectations.
• Master and effectively utilize the computer terminal and online system, including all required commands, general ledger fee and transaction codes, to produce error‑free work.

• 6+ months of customer service and/or cash handling experience preferred.
• High School Diploma or equivalency required.

• Starting Salary: $17.91 - $18.97 per hour.
• Bonus Opportunity:
  Eligible for ONE SCCU Annual Bonus.

• Health & Wellness:
  Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks: 401(k) match (5%), HSA match, and SCCU‑paid insurance (short/long‑term disability, life insurance).
• Education Support:
  Tuition reimbursement after one year of service.
• Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts:
  Lower rates on loans, credit cards, and no‑fee SCCU accounts.

Full time during branch hours of operation:
Monday – Friday 7:45 am – 6:15 pm.
Saturday, alternating on rotation, 8:45 am – 1:15 pm.