Passenger Service Supervisor

Overview

Passenger Service Supervisor will have primary oversight of the fast-paced airport customer service environment providing quality customer service, ticketing, check-in processing, luggage claim handling, and device assistance to all traveling customer.

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all customer service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development, and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.