IVT Escalations Specialist - Customer Resolution Pro
Job in
Melbourne, Brevard County, Florida, 32935, USA
Listed on 2026-07-08
Listing for:
Percepta LLC
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Percepta LLC is looking for an IVT Research Escalation Specialist in Melbourne, Florida. In this role, you will manage escalated customer cases, ensuring resolutions and customer satisfaction while working within a supportive team.
Key responsibilities include overseeing case management, providing phone support, and enhancing service processes. Candidates should have excellent customer service skills and a high school diploma, with preferred experience in customer contact centers. The position offers competitive salary, health benefits, and development programs.
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