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Team Lead, Customer Experience - Hybrid (Melbourne
Job in
Melbourne, Brevard County, Florida, 32935, USA
Listed on 2026-08-23
Listing for:
Percepta
Full Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Percepta is seeking a Team Leader in Melbourne, Florida to guide a customer service team and deliver exceptional customer experiences across programs. The role requires coaching, performance management, and close collaboration with cross-functional partners to meet program metrics and client expectations.
The Team Leader will drive daily operations, monitor agent performance, and lead calibration with QA, while ensuring professional development and retention of team members in a dynamic contact
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