Customer Success and Growth Specialist
Listed on 2026-09-13
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Customer Service/HelpDesk
Client Relationship Management, CRM Systems & Management, Account Manager, Customer Success Management -
Marketing / Advertising / PR
Client Relationship Management, CRM Systems & Management, Account Manager
CNI helps businesses eliminate technology headaches through Managed IT, Cybersecurity, and Governance & Compliance solutions. We’re looking for someone who loves building relationships, creating exceptional client experiences, and helping our customers get the most value from their technology investment.
Position SummaryThe Customer Success & Growth Specialist is responsible for strengthening client relationships, increasing customer satisfaction, identifying growth opportunities within existing accounts, and supporting CNI’s marketing initiatives.
This role is equal parts relationship management, business development, and marketing.
We care more about finding the right person than having a long resume for this role.
Primary Responsibilities Customer SuccessOwn ongoing relationships with assigned clients
Conduct Quarterly Business Reviews (QBRs)
Coordinate with internal teams to resolve issues
Drive customer retention and satisfaction
Request referrals and online reviews from happy clients
Account GrowthIdentify opportunities for additional services including Managed IT, Cybersecurity, Compliance, Cloud, and Projects
Work alongside the sales team to expand existing accounts
Track customer health and engagement
Maintain accurate CRM records
MarketingCoordinate customer success stories and case studies
Assist with email campaigns and newsletters
Help organize client events and webinars
Keep website and marketing materials current
Support branding and promotional initiatives
QualificationsExcellent communication and relationship-building skills
Highly organized with strong follow-through
Comfortable speaking with business owners and executives
Strong writing and marketing communication skills
Experience with CRM platforms preferred
Experience in managed IT or B2B services is a plus, but not required
Success Looks Like100% of clients receive quarterly business reviews
High client satisfaction and retention
Increased revenue from existing customers
Marketing content published consistently
Strong communication between clients and CNI
Collaboration with Account Executives to drive creativity in marketing campaigns
Why Join CNI?You’ll play a key role in helping businesses succeed while working with a growing team that values relationships, professionalism, and delivering an exceptional customer experience.
Great benefits including PTO, health, life, dental, vision and 401K match.
The position is in the office or out visiting our clients.
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