Customer Experience Leader – Insurance Ops & Service
Listed on 2026-10-06
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Customer Service/HelpDesk
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Insurance
Orion
180 in Melbourne, FL is seeking a Customer Experience Manager to lead our growing CX team across Customer Support, Policy Administration, and Inspections. You will drive empathy-driven service, optimize workflows, and implement performance programs to elevate policyholder and agency partner interactions.
Ideal candidates bring 2+ years in a supervisory role in insurance operations, a current P&C license or ability to obtain within 60 days, and strong experience with Zendesk, Ring Central,
We would love to welcome a new Customer Experience Leader – Insurance Ops & Service to our group in Melbourne, FL, United States.
Learn more about the Customer Experience Leader – Insurance Ops & Service role in the description above.
We appreciate your interest in this position.
Join Orion
180 and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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