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Network Control Technician
Job in
Melbourne, Brevard County, Florida, 32935, USA
Listed on 2026-02-14
Listing for:
LanceSoft, Inc.
Full Time
position Listed on 2026-02-14
Job specializations:
-
Engineering
Systems Engineer
Job Description & How to Apply Below
- Seeking a Network Operations Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
- This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network.
- This position is part of a 24x7 network control environment, working shifts including nights and weekends when needed.
- Perform root cause analysis to determine a plan of action for restoring customer’s services
- Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times
- Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
- Document Trouble Tickets and Change Requests of all related activities
- This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs.
- Workday schedule flexibility is required.
- This position is not eligible for remote work due to secure network access requirements.
- Support short-term emergency evacuation to local or remote backup facilities.
- Bachelor’s degree in Telecommunications, Engineering, Networking, Information Technology or related field with 2 to 4 years of prior related experience or 2 years post-Secondary/ Associate’s Degree with a minimum of 4 years of prior related experience.
- 2 years’ experience with domain knowledge of L1 through L4 of the OSI Model.
- 2 years’ experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
- 1 years’ experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
- 1 years’ experience with Change Management practices.
- Experience working with Long Term Evolution (LTE) and VPN technologies.
- Experience with call center phone systems and ability to work in a fast-paced environment.
- Prior experience in maintaining high service levels in a demanding customer support services environment.
- CCENT, CCNA, CCNP and/or ITIL certifications.
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