Network Voice Consultant

SME

Experience:




• Technical Certification:

• CCVP with at least 10 to 15 years of experience.

• Basic understanding of CUCM & Cisco unity connection version 8.x and 9.x.

• Must be able to add IP phones, End users, CSS, Partition, Route pattern and Route Group etc.

• Good understanding of Unity Connection Voice mail services.

• Good understanding of VoIP, MGCP, H.323 and SIP services.

• Good communication skills.

• Open for 24x7 availability

• Should be able to jump on P1 bridges and drive the technical troubleshooting bridge.

• Expert level experience in handling Cisco IP telephony Network Infrastructure.

• independently resolve tickets within SLA

• Adheres to standard operating procedures / work instructions

• Follow the escalation process

• Follow the shift hand-over process

• Update worklogs

• Update the knowledge base

• Technically upgrade across versions of environment when required

• Ticket Monitoring

• On - call support

• Opening Bridge Call

KEY TECHNOLOGIES:

• CUCM & Unity connection 8.x and 9.x.

• SIP, MGCP and H.323 gateways.

• UCCX 8.0 and 9.0 for IMAC's

• Basic scripting knowledge of UCCX 8.0 & 9.0