Lead, Service Technician

• Serve as the primary technical authority for complex avionics installations, troubleshooting, and customer support across field service operations
• Independently diagnose and resolve system failures and integration issues across flight management systems, displays, GPS navigators, and autopilots
• Lead root-cause analysis and corrective action on escalated issues
• Execute complex installations and upgrades at customer sites, dealer facilities, and OEM production lines
• Conduct post-installation flight testing and validation for regulatory compliance and customer specifications
• Mentor and train Service Engineers at every level
• Review and approve work on complex installations
• Serve as on-site technical lead for multi-engineer projects and customer training events
• Develop installation standards, service bulletins, and technical documentation
• Drive continuous improvement in service delivery
• Partner with engineering to turn recurring field issues into design and process improvements
• Serve as primary liaison for key accounts and dealers
• Train customers and installation shops on Avidyne systems
• Represent Avidyne at industry events as a subject matter expert

• At least 10 years of relevant experience leading avionics installation and troubleshooting operations
• Certification or degree in a related technical field preferred
• Working knowledge of general aviation avionics architecture, including flight management systems, integrated flight displays, GPS navigation, autopilots, and communication systems
• Working knowledge of TSO standards, FAA regulations governing avionics installations, and aircraft certification requirements under Part 23 and Part 43
• Skill in reading avionics wiring diagrams, installation drawings, interface control documents, and aircraft maintenance manuals
• Skill in using test equipment such as multimeters and oscilloscopes to validate system performance
• Ability to mentor engineers at varying skill levels
• Ability to lead cross-functional teams during installations
• Ability to communicate complex technical information clearly to customers, dealers, and non-technical stakeholders
• Ability to travel to customer sites nationwide
• Ability to work in challenging physical environments, including small aircraft cockpits and confined spaces
• Airframe and Powerplant (A&P) certificate with Inspection Authorization (IA) helpful to have
• Private Pilot certificate or higher with instrument rating helpful to have
• Experience leading Avidyne avionics installations helpful to have
• Experience with competitive avionics platforms from Garmin, Honeywell, or Collins Aerospace helpful to have
• Experience working with FAA Designated Engineering Representatives (DERs) or participating in supplemental type certificate (STC) development activities helpful to have
• Experience supporting OEM production line installations or as a factory liaison engineer helpful to have
• Familiarity with Cirrus, Piper, Cessna, Beechcraft, and Mooney aircraft platforms helpful to have
• Experience with CAN bus protocols, ARINC 429 data bus architecture, or RS-232/RS-422 serial communication standards helpful to have
• Background in electronics repair, component-level troubleshooting, or avionics bench repair helpful to have
• Certification in IPC-620 cable and wire harness assembly standards helpful to have

Demonstrates extensive expertise in avionics installation and troubleshooting, with a strong focus on regulatory compliance and customer specifications. Capable of leading cross-functional teams and mentoring engineers while driving continuous improvement in service delivery.

• Avionics Installation Leadership
• FAA Regulations Compliance
• Flight Management Systems Knowledge
• Technical Documentation Development
• Customer Training and Support

• Avionics Troubleshooting
• Reading Wiring Diagrams
• Using Test Equipment
• System Performance Validation
• Root-Cause Analysis
• Installation Standards Development
• Flight Testing and Validation
• CAN Bus Protocols
• ARINC 429 Data Bus Architecture
• Component-Level Troubleshooting

• Mentoring Engineers
• Clear Communication
• Team Leadership
• Customer Liaison

• Airframe and Powerplant (A&P) Certificate
• Inspection Authorization (IA)
• Private Pilot Certificate
• IPC-620 Certification

• General Aviation Avionics Architecture
• TSO Standards
• FAA Designated Engineering Representatives (DERs)
• Supplemental Type Certificate (STC)
• OEM Production Line Installations
• Avidyne Systems
• Garmin Avionics
• Honeywell Avionics
• Collins Aerospace Avionics
• Aircraft Platforms (Cirrus, Piper, Cessna, Beechcraft, Mooney)

• Multimeters
• Oscilloscopes
• Installation Drawings
• Interface Control Documents
• Aircraft Maintenance Manuals