Counter Sales AssociateWarehouse

Job Description

The counter sales agent deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through the selling of the breadth of our products, taking customer orders, following up on existing orders, looking up and ordering parts while providing excellent customer service. This position will regularly be asked to support other branch activities to ensure its success.

This may include, but not limited to, helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assisting in the receiving and restocking of parts/products, using a forklift, inventory management, safety, and other duties as required.

As the daily face of the company to our customers, it is imperative to ensure they have a positive experience while maintaining our safety, quality, and other policies and standards.

• Ensure incidents, near‑misses, and unsafe conditions are properly reported and eliminated in a timely manner.
• Ensure your PPE compliance and, as a member of a team, help others do the same.
• As a part of the branch team delight our customers by providing quality products and services that meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero‑defect culture.
• Manage customer relationships and enhance the customer experience.
• Engage in supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
• Communicate daily with customers via phone, fax, e‑mail, or in person.
• Enter customer orders, look up parts, conduct parts research, and process warranties.
• Promote and support sales promotions.
• Collaborate with regional sales force and other field staff to deliver premier customer service.
• Work closely with other vital departments such as credit, billing, shipping, purchasing, technical service, and marketing.
• Research and resolve customer issues and complaints.
• Provide regular communication with our customers regarding scheduled dates and backorder status of product.
• Research and process credit and return requests.
• Perform daily maintenance to customer orders to ensure timely delivery based on customer demand.
• Assist in shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
• Oversee pricing and margins on orders and make appropriate adjustments when warranted.
• Other duties as directed.

• 2–4 years of customer service experience.
• High School diploma or equivalent combined education and experience.
• Strong interpersonal, customer relationship, and decision‑making skills.
• Effective and professional communication and organization skills.
• Ability to work effectively as a member of a team in a high‑volume, fast‑paced environment.
• Strong analytical skills.
• Proficiency in Windows and Microsoft Office software is a plus.
• HVAC industry experience preferred, including warehouse and forklift operations.

Equal Opportunity Employer, including disability / veterans.

Bosch adheres to Federal, State, and Local laws regarding drug‑testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well‑being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection.