Poker Room Manager

Poker Room Manager

Club 52 is a premier gaming destination committed to delivering exceptional guest experiences, top-tier service, and a dynamic gaming environment. We are seeking an experienced and driven Poker Room Manager to lead our poker operations and ensure a high-quality, fair, and engaging atmosphere for all players and staff.

The Poker Room Manager is responsible for overseeing the daily operations of the poker room, managing staff, ensuring compliance with gaming regulations, and optimizing revenue while maintaining an outstanding guest experience.

Key responsibilities include:

• Overseeing all poker room operations, including cash games, tournaments, and promotions
• Assisting in interviewing, hiring, training, scheduling, and supervising dealers and supervisors.
• Ensuring compliance with all gaming laws, regulations, and internal policies
• Monitoring game integrity and resolving disputes in a professional and timely manner
• Maintaining high standards of customer service and player satisfaction
• Collaborating with marketing and management teams on strategic initiatives

Qualifications:

• 3+ years of experience in poker room or casino management
• Strong knowledge of poker games, rules, and industry standards
• Excellent leadership, communication, and conflict resolution skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Experience with poker room management systems/software preferred
• High level of integrity and professionalism

Preferred skills:

• Tournament organization and event planning experience
• Data-driven decision-making and reporting skills
• Customer relations management

Benefits and perks:

Competitive base salary based on experience; $72,500-$80,000

Retirement savings plan

Paid time off

Employee discounts and perks

Bonuses quarterly based on operational performance