Teller Manager

Full Time Melbourne, FL, US

Salary Range: $55,000.00 To $65,000.00 Annually

The primary function of this position is to assist Community Credit Union of Florida in living out our Mission,
Always improve the financial well-being of our members and make a positive difference in the communities we serve
. One of the primary means of achieving this end is to build a highly effective team and develop each employee to their full potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution.

The Teller Manager is responsible for supporting the Branch Manager by ensuring teller operational activities run smoothly and efficiently. The incumbent provides leadership, training, and supervision to teller staff; promotes business for the credit union by maintaining good customer relations, and refers members to appropriate personnel for services. The Teller Manager assists in attaining established credit union and branch goals through active participation in quality of service management and other branch initiatives;

assumes responsibility and is accountable for adherence to credit union policies and procedures. May perform moderate managerial duties in the absence of the Branch Manager.

Community Credit Union of Florida is an equal opportunity employer (EEO) and supports a drug-free workplace.

• Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
• Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.
• Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
• Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
• Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, setting performance expectations, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, service standards, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
• Resolves balancing errors and addresses outage problems in a timely fashion. Analyzes daily receipts and assists tellers with detecting and balancing errors. Verifies vault cash and places cash orders. Completes periodic audits of all teller functions. Also responsible for monthly branch audits, logs, etc.
• Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact; investigates and corrects errors and resolves problems or other issues; helps members to utilize electronic delivery channels for convenience.
• Provides consistent quality service and projects a positive image of the credit union to internal and external members. Assists as needed in teller activities based on branch needs and coaches tellers to achieve individual sales and appropriate member view scores based on service each month.
• Responsible for maintaining a thorough knowledge of credit union membership, dividend rates, interest rates, products, services, and the required document disclosures to ensure compliance with current…