Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's Retail Bank Organization, you will be based in Melbourne, FL 32940 at the Wickham Road Branch.

Bilingual Spanish Preferred. PNC is an in‑office company that fosters a collaborative and supportive culture. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations, branch hours, and shift details for this location. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience by identifying opportunities to improve the customer’s financial wellbeing, collaborating with ecosystem partners to grow customer share of wallet, and positioning PNC solutions to drive new revenue and loyalty.
• Drive proactive sales conversations through internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement, ultimately elevating client loyalty. Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverage ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Create customer loyalty and grow customer share of wallet through a differentiated customer experience. Perform lobby engagement activities to connect with customers and position PNC products to meet their needs. Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits, and participating in branch daily operations to ensure efficient and accurate completion.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. The following sections outline the required and preferred qualifications.

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Roles at this level typically require an Associate's or equivalent degree and related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree.

No Required Certification(s).

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits for full‑time employees, including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long‑term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back‑up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance (including select programs fully paid), and a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless required by law; between…