Consumer Loan Lender

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Full Time Viera West, Viera, FL, US

Salary Range: $24.00 To $26.50 Annually

The primary purpose of this position is to assist Community Credit Union of Florida in living out our Mission, “
Always improve the financial well-being of our members and make a positive difference in the communities we serve
,” by delivering outstanding service to both internal and external members.

The Consumer Loan Lender I is responsible for generating consumer loan applications through inbound calls, outbound follow-up, online applications, and the indirect lending channel. This role focuses on member engagement, gathering application information, identifying lending needs, and moving applications forward for processing. The position is part of a fast-paced call center and digital origination environment.

Community Credit Union of Florida is an Equal Opportunity Employer and supports a drug-free workplace.

• Handle inbound loan inquiries via phone, online applications, email, and digital channels.
• Conduct outbound follow-up with members and applicants to gather information and encourage application completion.
• Generate consumer loan applications for auto, personal, credit card, and other consumer lending products.
• Participate in indirect lending workflows by receiving and engaging applications submitted through dealer partners.
• Promote cross-sell opportunities during member interactions.

Member Experience

• Deliver professional, friendly, and consultative service across all communication channels.
• Assist members with completing online applications and understanding available loan options.
• Respond to member questions about loan terms, rates, and requirements (within approved guidelines).
• Resolve basic inquiries or elevate concerns as needed.
• Monitor personal queues for phone calls, online applications, indirect applications, and follow-up tasks.
• Ensure timely contact and movement of applications through the origination process.
• Handoff completed applications to underwriting/processing teams according to procedure.

Systems & Operational Responsibilities

• Accurately enter application data into the LOS and CRM systems.
• Follow all procedures related to direct and indirect origination.
• Maintain compliance with applicable lending regulations and internal policies at the origination stage.

Core Competencies:
Service, Compliance, and Teamwork

• Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
• Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.
• Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects the opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
• Assists in attaining established departmental goals and adhering to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
• Follows policy and procedures related to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.
• Performs other related duties as assigned and works on special projects as assigned.

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the education and experience to perform the position in a satisfactory manner. Individual abilities may…