Scheduler, Healthcare

Surgical Scheduler

To be fully engaged in using clinical knowledge and critical thinking to ensure quality and patient safety in the accurate and timely scheduling of all surgical procedures across the Health First Integrated Delivery Network. The Surgical Scheduler collects clinical and insurance coding information and efficiently coordinates with provider office schedulers and clinical teams to schedule surgical cases and procedures.

Accurately schedules surgical procedures to include correct type, duration and preference card per procedure and provider;
Assigns operating suites, equipment, preference cards and block time to maximize efficient use of resources.

Ensures congruency of diagnosis and procedure coding.

Reconciles laterality issues (i.e., missing laterality).

Schedules and initially registers all modalities at Health First facilities by phone, fax, and electronic orders; initiates any follow-up with individuals or departments to ensure complete registration process.

Verifies all information is complete, legible, and correctly signed by physician on required scripts prior to scheduling procedures and, all clinical and demographic information is correctly entered into the electronic medical record.

Obtains necessary scheduling, demographics, and clinical information to schedule, cancel, or reschedule with a minimum of call transfers, delays, or callbacks.

Documents any pre authorizations and prior approvals from third party payers for all surgical procedures.

Achieve individual productivity targets, per IDN and department expectations.

Exceeds customer (i.e., associate, provider offices) expectations through personalized, respectful, and calm communication with accurate and timely information.

Minimum Qualifications:

Work Experience:

o At least one (1) year of clinical or administrative experience in a surgical services (e.g. hospital or ambulatory surgery center) or medical office setting required

o Previous work experience as a surgical nurse or surgical technologist preferred

Knowledge/Skills/Abilities:

o Excellent interpersonal, oral, and written communication skills in the English language

o Typing of 45 wpm

o Demonstrated customer service skills

o Ability to prioritize demands

o Critical thinking skills to resolve issues

o Working knowledge of MS Office applications

o Knowledge of surgical terminology with accurate deconstruction of complex surgical terms through word roots, suffixes, and prefixes.

o Demonstrated technological adeptness to work in multiple electronic systems

Physical Requirements - Sedentary

Majority of time involves sitting or standing; occasional walking, bending, stooping

Long periods of computer time or at workstation

Light work that may include lifting or moving objects up to 20 pounds with or without assistance.

May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise

Communicating with others to exchange information.

Visual acuity and hand-eye coordination to perform tasks

Workspace may vary from open to confined; on site

May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle

About Health First

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule:

Full-Time

Paygrade: 26