HFMG Surgery Scheduler Ambulatory - Medical Center

Position Summary

To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by providing exceptional administrative support to the assigned department, providers and patients. The Surgical Scheduler must schedule office‑based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills in interfacing with internal and external customers. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding appointments, cancellations, and delays.

• Schedule pre‑operative and post‑operative appointments.
• Within scope of practice, may order appropriate pre‑operative labs and required testing entering into the Electronic Medical Record.
• Schedule surgical procedures at multiple ORs.
• Coordinate surgical assistance and arrange for surgical equipment representatives to be available and present for procedures.
• Ensure that H & Ps (history & physical exams) are sent to appropriate facility.
• Update physician calendars with surgical schedule as changes are required.
• Order/schedule diagnostic testing as appropriate and enter into EMR.
• Ensure pre‑operative clearance is obtained.
• Complete disability paperwork for surgical patients.
• Enter surgical charges into financial system for accurate invoicing.

• Greets patients in the ambulatory setting, ensuring a positive customer experience.
• Answers multi‑line telephones handling both internal and external calls. Responds to phone messages within the HFMG standard return call period.
• Answer or triage patient questions associated with the surgery schedule, procedures, preparation or after‑care.
• Make outbound calls to patients having outpatient procedures, the day after surgery to check on their status and answer any questions.

• Communicate with physician office/registration staff regarding documentation concerns related to medical necessity/post discharge queries as necessary to clarify documentation/coding related issues.
• Respond and relay documentation/coding issues/concerns from and to Health First departments and physicians’ offices.

• Education:
  
  High School Diploma or GED.
• Licensure:
  None.
• Certification:
  None.
• Minimum three (3) years’ experience in ambulatory healthcare environment performing administrative duties.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD‑10 codes.

• Licensure:
  None.
• Certification:
  Certified Medical Assistant or Registered Medical Assistant.
• Preferred: 1 year experience in a surgery scheduling role.

• Requires decisive judgment and ability to work with minimal supervision.
• Requires the ability to use critical thinking skills and formulate logical decisions to apply clinical coding guidelines to health record documentation.
• Ability to read and comprehend instructions, correspondence, memos, and electronic mail (English).
• Must be detail and accuracy oriented.

The intent of this job description is to provide a representation of the level and types of duties and responsibilities that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Associates may be directed to perform duties other than those specifically presented in this description.

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Full‑Time

8:00 am – 4:30 pm

PG-27