Health Unit Coordinator - Respiratory PCU

Position Summary

The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in-patient care. The Health Unit Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customer/patients, guests, and clinical staff. The Health Unit Coordinator handles unit control and order under stressful conditions, and periods of high unit activity, while utilizing effective and respectful communication, with customers/patients, families, and clinical staff teams.

The Health Unit Coordinator collaborates with clinical care teams, ensuring coordination of all aspects of customer/patient care, and eventual transition out of in-patient care. The Health Unit Coordinator performs procedures related to customer/patient admission, transfer, discharge, and communication with customer/patients, guests, and clinical staff. The Health Unit Coordinator handles unit control and order under stressful conditions, and periods of high unit activity, while utilizing effective and respectful communication, with customers/patients, families, and clinical staff teams.

• Provides services to customers/patients and families with sensitivity and respect for their care by responding to concerns, requests, or emergencies appropriately.
• Serves as a resource to customers/patients and clinical staff by answering call lights within a timely manner and answering phone calls to facilitate communication between licensed practitioners and clinical staff.
• Coordinates and schedules customer/patient appointments, transportation, and files all admission, discharge, and unit transfers in a timely manner while maintaining customer/patient demographic information, and medical charts.
• Processes licensed practitioners orders in a timely manner ensuring high quality care is given to each customer/patient, and ensures accurate order management, communicating vital information to applicable clinical staff.
• Maintains Teletracking for nursing unit documenting all appropriate and accurate information, and all applicable unit equipment, and ensuring a clean work environment.
• Contributes to positive customer/patient experience as provided by satisfaction scores and HCAHP scores for unit and medical facility, or written compliments by customers/patients as well as consistent performance of purposeful hourly rounding and bedside shift reports.
• Acts as unit Super User with applicable computer software applications, and downtime procedures and maintaining current forms.
• May have limited access to medication storage as needed to perform requested functions.

• Education:
  
  High School Diploma or equivalent.
• Work Experience:
  
  None
• Licensure:
  None
• Certification:
  American Heart Association Basic Life Support (AHA BLS) Healthcare Provider Completion Card prior to start date and maintain.
• Skills/Knowledge/Abilities:
• Proficiency in Microsoft Office – Outlook, Word, Excel, PowerPoint, etc.
• Knowledge of computer hardware and software.
• Ability to proficiently speak and understand the written and verbal instructions of the English language.
• Skills in critical thinking, and problem solving.
• Ability to work in a stressful environment with customers/patients and families at various ages and levels of understanding and respond to appropriate life threatening situations.
• Ability to multi-task, handling multiple priorities at once.

• Work Experience:
  
  Previous experience in Healthcare environment.

• Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
• May…