Front Desk Supervisor

Step into Leadership at Hampton Inn & Suites Melbourne, Viera

Are you a natural leader with a passion for people and a knack for problem-solving? At Hampton Inn & Suites Melbourne Viera
, we’re looking for a Front Desk Supervisor
to lead our guest services team and deliver the friendly, reliable service our guests expect — and deserve.

This is your opportunity to take the next step in your hospitality journey, grow within the Hilton family, and lead a team that shares your passion for exceptional guest experiences.

• Competitive Pay (based on experience)
• Medical, Dental, and Vision Insurance
• 401(K) with Company Match
• Paid Time Off – because balance matters
• Hilton Team Member Travel Discounts
• A positive and supportive work culture
• Ongoing training and leadership development
• Clear paths to growth within the Hilton portfolio

As our Front Desk Supervisor
, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.

Guest Experience & Service Leadership

• Oversee check-ins/outs, reservations, guest inquiries, and complaints
• Coach and empower your team to deliver outstanding service
• Ensure fast, friendly, and accurate service at all touchpoints
• Lead by example with positive guest interactions
• Follow up personally on guest complaints to ensure satisfaction

Team Management & Development

• Interview, train, and mentor front desk associates
• Conduct ongoing coaching and performance development
• Host regular team meetings and encourage open communication
• Create a culture of accountability, positivity, and hospitality

Financial & Operational Oversight

• Manage front desk budget, billing, and cash handling
• Monitor occupancy rates, forecast demand, and implement revenue strategies
• Encourage upselling and suggestive selling to boost room revenue
• Oversee daily reporting, night audit, and financial accuracy
• Assist with reservations to optimize ADR and occupancy

Safety, Compliance & Hotel Standards

• Ensure compliance with Hilton brand standards, health codes, and safety regulations
• Enforce proper procedures for guest safety, key control, and emergency protocols
• Participate in property inspections and maintain front desk cleanliness

Leadership Presence

• Participate in the Manager-on-Duty (MOD) rotation
• Be available to support team during high-traffic times and call-outs
• Collaborate across departments to ensure a seamless guest experience
• Assist with community engagement, events, and social media involvement

• 2+ years of front desk or hospitality experience (supervisory experience strongly preferred)
• Knowledge of Hilton brand standards and front desk systems is a big plus
• Excellent communication, problem-solving, and multitasking skills
• Experience managing budgets, reservations, and guest recovery
• A calm and confident approach to high-pressure situations
• Ability to work flexible shifts, including weekends and holidays
• Associate's degree in hospitality or business preferred (or equivalent experience)

If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team,