Vendor​/Catastrophe Manager

CITON Claims Solutions, LLCstands out as a leading provider of claim management and administration services tailored specifically for insurance companies. We pride ourselves on delivering efficient and innovative solutions that cater to the unique needs of each client. Our dedicated team of experts, equipped with cutting-edge technology, ensures seamless processes, accurate assessments, and prompt resolutions, providing unparalleled value and peace of mind to our clients.

CITON Claims Solutions is proud to call two vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Dallas, Texas location places us in a dynamic center of culture, business, and entertainment, keeping us deeply connected to innovation and growth.

In this strategic and high-impact position, you will be responsible for the development of CITON's vendor ecosystem, which includes the supervision of partnerships with independent adjusters (IAs), IA firms, carriers, managed repair programs, and other service providers. Playing a critical role prior to, during, and following catastrophe (CAT) events, you will promote operational excellence by emphasizing scalability, performance, and quality.

This position is optimal for a tech-savvy operations leader who excels in strategic collaboration, speed, and structure. You will be responsible for the analysis of data, the optimization of workflows, and the direction of vendor relationships to ensure that CITON remains at the forefront of industry standards and is prepared to face any challenge.

• Responsible for the strategy, performance management, and relationship supervision of independent adjusters, IA firms, carriers, managed repair partners, and other vendor partners that support claims operations.
• Establish and sustain scalable vendor programs, which encompass performance scorecards, compliance monitoring, service-level agreements (SLAs), and onboarding processes.
• Coordinate vendor deployment, scale capacity rapidly, ensure quality outcomes, and minimize cycle time and leakage to lead catastrophe (CAT) operations.
• Develop dashboards in Excel and Power BI that emphasize vendor metrics, severity, throughput, and customer experience trends to monitor operational data and drive improvement.
• Maximize the efficiency, visibility, and accuracy of reporting by optimizing the use of technology tools, such as Xactanalysis.
• Collaborate cross-functionally with leadership, operations, IT/product, finance, and compliance to ensure that the vendor strategy is in alignment with CITON's growth initiatives.
• By identifying, recommending, and assisting in the implementation of emerging AI and automation tools that enhance the efficacy of claims handling and vendor management, you can remain at the forefront of the industry.

• Preferred: Bachelor’s degree in Business, Risk Management, or related field; professional certifications such as CPCU, AIC, or AIDA.
• Experience: 5+ years of vendor management within claims operations; 10+ years overall in homeowners’ insurance (claims focus).
• Expertise: Mastery of Xactanalysis is required.
• Leadership: Proven ability to manage large networks of independent adjusters and drive results during catastrophe response cycles.
• Technical
  
  Skills:
  
  Advanced proficiency in Microsoft Excel, Power BI, PowerPoint, Word, Teams, and Outlook.
• Communication: Exceptional ability to influence, negotiate, and clearly communicate expectations across diverse teams.
• Mindset: Process-oriented, adaptable, and capable of bringing structure to fast-paced, high-demand operational environments.

• Primary locations: Las Colinas (Irving), Texas or Melbourne, Florida.
• Hybrid or Remote options may be considered for exceptional candidates with strong vendor management and CAT coordination experience.

• Vendors are onboarded rapidly, aligned with performance expectations, and consistently…