Mgr, IT Service & Support

BAYTREE HEADQUARTERS
8045 North Wickham Road
Melbourne, FL 32940, USA

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.

As the Manager, IT Service and Support, you will oversee the IT Service and Support organization, including all service desk, application support, and field technicians across a large geographic footprint, and ensure that end users receive best-in-class technical assistance. A primary responsibility for the role is the development of IT service management in the organization and monitoring/maintaining service levels. This individual will develop, implement, and oversee policies and procedures to ensure consistent service levels and quick resolutions.

• Member-Focused Mission
  :
  Be part of a not-for-profit organization that reinvests in its members.
• Flexible Schedule Options
• Career Growth
  :
  We prioritize internal promotions and offer on-the-job training.

• Work with IT Operations leadership team to identify and define services/processes offered
• Revise and upgrade service offerings to reflect the evolving needs of the business
• Own and lead activities related to endpoint management: service desk, deskside support, mobility, application support, asset procurement, AV/conference room technology support
• Constantly drive and improve the overall IT customer experience
• Supervision and development of the IT Service and Support team
• Assist and mentor team to provide quality service to end users including support for hardware, software, printing, applications, and mobile devices
• Develop performance standards in relation to established service level agreements
• Measure service performance and develop strategies to improve process
• Drive continuous improvement initiatives related to IT service delivery
• Manage ticket escalation and resolve technical issues

• Bachelor’s degree in Computer Science or related field is required; ITIL certification strongly preferred.
• 8–10 years of experience required in IT Service Management.

• Bonus Opportunity
  :
  Eligible for ONE SCCU Annual Bonus.
• Health & Wellness
  :
  Medical, dental, and vision insurance, plus an Employee Assistance Program.
• Financial Perks
  : 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).
• Education Support
  :
  Tuition reimbursement after one year of service.
• Generous Time Off
  : 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Exclusive Discounts
  :
  Lower rates on loans, credit cards, and no fee SCCU accounts!

• Monday – Friday: 7:30 a.m. – 6:00 p.m.

Since 1951,
Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida’s east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.

As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well‑being. With local decision‑making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.

At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member‑focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.