PSA Engineer - Network Transmission - AEMS or Reliance

Overview

5+ years of work experience in customizing and delivering Energy Management Systems, preferably e-terrra AEMS - Reliance. 5+ years of experience with GE’s AEMS Reliance source design and development. 5+ years of experience with electric utility industry practices. Must have experience in picking up and installing fixes on live customer systems. Proven track record of problem analysis, identification and resolution. Strong troubleshooting and debugging skills.

Good communication skills (verbal and written). MS Office applications (Word, PowerPoint, Excel) and MS Outlook competency. Experience with Reliance (Formerly XA/21).

• Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments.
• Work with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery.
• Own and manage personal caseload and perform case follow-up; troubleshoot and identify product problems for engineering resolution or to disseminate information necessary to correct issues.
• Adhere to Quality processes and participate in on-call rotation for after-hours customer support; ability to travel to customer sites.

• 5+ years of work experience in customizing and delivering Energy Management Systems, preferably e-terrra AEMS - Reliance.
• 5+ years of experience with C++, Java or other related language.
• 5+ years of experience with GE’s AEMS Reliance source design and development.
• 5+ years of experience with electric utility industry practices.
• 5 years of experience with LINUX and Windows operating systems.
• 5 years of experience with C, Java & Oracle Database.
• SQL, shell scripting, ability to read and interpret logs & debug files.
• Installation of operating system patches and other 3rd party software such as Oracle, Net App, etc.
• System configuration and hands-on experience in Git Hub and Clear Case.
• 5 years experience on realtime or mission-critical systems.
• Strong problem-solving, analysis, and debugging skills; proven track record of issue resolution.
• Good communication skills (verbal and written).
• Experience with MS Office products (Word, PowerPoint, Excel) and MS Outlook.
• Reliance (Formerly XA/21) experience.
• Object-oriented programming techniques, Oracle, and/or system administration considered a plus.

• Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery.

• Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction.
• Take a leadership role in strategizing with internal staff and customers to solve and prevent recurrence of issues; engage with customers on day-to-day issues and organize customer calls to facilitate implementation of solutions.
• Adhere to change control and compliance protocols; ensure the solution solves the customer’s issue.
• Mentor staff in troubleshooting and analysis methods; write user/technical documentation and case notes; act as a technical resource for staff.
• Primary contributor to Knowledge Base system for customer-specific issues that benefit the customer and support team.
• Analyze and troubleshoot issues involving all aspects of GE solutions, including UI, network and connectivity, interoperability, data collection/storage, visualization, analytics, related control systems, and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow-up; troubleshoot and identify product problems for engineering resolution; disseminate necessary information to correct issues.
• Adhere to all Quality processes; ability to be part of an on-call rotation for after-hours customer calls; travel to customer sites as needed.

• Base Salary Range: $100,000 - $150,000 per annum
• Discretionary Annual Incentive
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support:
  Maternal & Parental Leaves
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection
• Convenience & Professional Growth:
  Commuter Benefits, Certification & Training Reimbursement
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing

BACHELOR OF COMPUTER SCIENCE