Delivery Manager; Insurance

We are seeking a senior leader to drive end-to-end delivery and transformation initiatives for one of our strategic Insurance clients.

This hybrid role combines program delivery management, enterprise transformation, and business growth ownership, ensuring operational excellence while enabling digital modernization for the client.

You will serve as the single point of accountability for delivery success, transformation outcomes, and stakeholder engagement across onshore-offshore teams.

• Delivery Ownership
  • Oversee end-to-end project delivery across multiple programs (Policy, Billing, Claims, and Digital).
  • Manage scope, schedules, budgets, SLAs, and KPIs for all engagements.
  • Ensure adherence to quality, compliance, and governance frameworks.
  • Drive performance reviews, risk mitigation, and proactive problem-solving.
  • Partner with client CXOs to define and execute multi-year digital transformation roadmaps.
  • Lead modernization initiatives - legacy platform migration, process re-engineering, cloud adoption, and automation.
  • Introduce innovation through AI, analytics, and workflow orchestration.
  • Track and report transformation KPIs, business impact, and ROI.
• Business Growth & Client Partnership
  • Act as a trusted advisor to client stakeholders, ensuring alignment with business priorities.
  • Identify cross-sell and up-sell opportunities within the account through delivery excellence.
  • Collaborate with Insurance Practice teams to create case studies and reusable transformation frameworks.
  • Support renewals alongside Business Head.
  • Lead distributed onshore–offshore teams with a focus on ownership and accountability.
  • Drive talent planning, onboarding, and capability building in partnership with HR and Operations Head.
  • Foster a culture of continuous improvement, agility, and collaboration.

• 10–14 years of experience in delivery management and transformation leadership within insurance or financial services.
• Proven track record managing distributed delivery teams and large programs.
• Deep understanding of insurance business processes (Policy, Billing, Claims).
• Experience in digital transformation, automation, or cloud migration programs.
• Proficiency in Agile/Scrum methodologies and tools (Jira, Confluence, MS Project).
• Strong stakeholder management, executive communication, and leadership presence.
• Bachelor’s degree in Engineering, Technology, or Business (MBA or PMP/CSM preferred).
• Florida / Texas based / Willing to relocate to Melbourne, FL or Dallas, TX

• Experience with leading insurance platforms (Guidewire, Duck Creek, Majesco, or equivalent).
• Exposure to AI/ML initiatives or Generative AI–based engineering productivity tools.
• Familiarity with ITIL, SLA/KPI governance models, and compliance-driven delivery.
• Background in consulting or vendor management with strategic insurance clients.