Vendor Governance Manager

At Orion
180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

O rion
180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.

Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

We are seeking a Vendor Governance Manager to own the performance management and accountability framework for our strategic delivery partners.

The Innovation & Technology organization relies on dedicated partner resources across engineering, architecture, quality, and delivery functions. This role ensures those partners deliver on their commitments by defining SLAs, publishing performance scorecards, conducting operational reviews, and managing escalations. You will be the single point of accountability for vendor performance - the person who knows whether our partners are delivering what they promised and drives corrective action when they’re not.

This is a hands‑on leadership role in a fast-moving environment. We value leaders who lead from the front - setting direction while staying close to the details. You’ll build the governance framework yourself before you have a team to delegate to.

• SLA Framework: Define, negotiate, and manage Service Level Agreements with strategic delivery partners. Ensure SLAs cover resource quality, retention, delivery performance, response times, and escalation procedures.
• Scorecard Management: Design and publish monthly vendor performance scorecards. Track metrics including sprint commitment rates, defect escape rates, resource retention, knowledge transfer milestones, and SLA compliance. Make performance visible to leadership.
• Operational Reviews: Conduct monthly operational reviews with each delivery partner. Review scorecard results, address performance trends, resolve open issues, and align on upcoming capacity needs.
• Escalation Management: Serve as the primary escalation point for vendor performance issues. When a delivery partner is underperforming, drive corrective action plans with clear timelines and accountability. Escalate to the Director of Delivery Governance and VP I&T when issues cannot be resolved at the operational level.
• Contract Compliance: Monitor delivery partner compliance with contractual obligations including dedicated resource commitments, non-rotation requirements, and security/compliance standards. Partner with legal on contract interpretation and enforcement when needed.
• Resource Quality: Track the quality and readiness of partner resources. Monitor onboarding milestones (30/60/90 day readiness), knowledge transfer validation, and resource substitution requests. Ensure replacement resources meet the same quality bar as the original assignment.
• Multi‑Partner Coordination: Manage governance across multiple strategic partners simultaneously. Make sure all partners are held to the same standards, SLAs, and quality expectations regardless of their scope or size. Maintain fairness and consistency in how partners are evaluated.
• Risk Management: Identify and track vendor‑related risks - resource retention concerns, capability gaps, contractual disputes, performance degradation trends. Maintain a vendor risk register and present risk status to leadership monthly.
• Reporting: Provide regular vendor performance reporting to the Director of Delivery Governance and VP I&T. Translate complex vendor data into clear, actionable insights for executive…