Deskside Technician

Job Details

Deskside Technician I
Melbourne, FL
Job
Job Category:
Deskside Technician I
Position Type:
Full Time
Duration:
Permanent
Remaining Positions: 1

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral device failures and implement repair solutions
• Troubleshoot network devices to ensure connectivity from the PC to the Network

• 3+ years corporate desktop support experience, strong emphasis on Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware on Lenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, 2016, including MS Lync, Microsoft Outlook Web Application (OWA) and Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience
• Experience with basic hardware printer support
• Experience with Symantec products including Endpoint Protection, Bitlocker, SCCM, and RDP

• 1 year onsite or helpdesk support or equivalent experience
• Excellent troubleshooting capability
• Ability to maintain composure while handling challenging, dynamic, rapid-response support
• Experience with Microsoft Office/ Office 365 suite
• Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
• Maintain neat and professional work area and appearance in compliance with site policies
• Demonstrate a high level of professionalism and strong personal interaction skills
• High School Diploma or equivalent
• Maintain valid driver’s license
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Based on Experience