Vendor Governance Manager

At Orion
180, we don’t just stand out for what we do; we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Orion
180 is proud to call three vibrant cities home. Our headquarters on Florida’s stunning Space Coast in Melbourne offers an exceptional quality of life, with affordable housing, excellent transportation, and close proximity to major cities like Orlando, Tampa, and Miami. Our Irving, Texas, office places us in a dynamic center of culture, business, and entertainment, keeping us closely connected to innovation and growth.

Our Draper, Utah, location, nestled in the heart of the Salt Lake Valley, connects us to a rapidly growing tech ecosystem and provides access to the outdoor lifestyle and natural beauty the region is known for.

We are seeking a Vendor Governance Manager to own the performance management and accountability framework for our strategic delivery partners. The Innovation & Technology organization relies on dedicated partner resources across engineering, architecture, quality, and delivery functions. This role ensures those partners deliver on their commitments by defining SLAs, publishing performance scorecards, conducting operational reviews, and managing escalations. You will be the single point of accountability for vendor performance – the person who knows whether our partners are delivering what they promised and drives corrective action when they’re not.

• Define, negotiate, and manage Service Level Agreements with strategic delivery partners.
• Design and publish monthly vendor performance scorecards.
• Conduct monthly operational reviews with each delivery partner.
• Serve as the primary escalation point for vendor performance issues.
• Monitor delivery partner compliance with contractual obligations.
• Track the quality and readiness of partner resources.
• Manage governance across multiple strategic partners simultaneously.
• Identify and track vendor-related risks.
• Provide regular vendor performance reporting to leadership.
• Analyze vendor performance trends and drive continuous improvement.

• Bachelor’s degree in business, Information Systems, Supply Chain Management, or related field, or equivalent experience.
• Must be authorized to work in the United States without sponsorship (U.S. Citizen or Green Card Holder).

• Minimum 5+ years in vendor management, supplier governance, strategic partnership management, or IT outsourcing management roles.
• Experience defining SLAs, building vendor scorecards, and conducting formal operational reviews with technology delivery partners.
• Managing multiple vendor relationships simultaneously with clear performance frameworks.
• Strong analytical skills – building scorecards, interpreting performance data, and translating metrics into actionable recommendations.
• Excellent negotiation and conflict resolution skills.
• Strong communication skills at all organizational levels.
• Experience with technology delivery models including dedicated resource teams, staff augmentation, and blended delivery approaches.
• Familiarity with contract management, SOW structures, and SLA frameworks in technology services.
• Demonstrated player/coach leadership style.
• Insurance or financial services industry experience is a plus.
• ITIL, PMP, or vendor management certifications are a plus but not required.

• Dynamic Environment:
  On-site role with a fast-paced and collaborative team culture.
• Compensation:
  Competitive base pay and performance bonuses.
• Career Growth:
  Mentorship, growth tracks, and professional development.
• Benefits:
  Medical, dental, vision, 401k, paid holidays, PTO, and more.

Orion
180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email  to request assistance.