Technical Support Analyst

Technical Support Analyst

Kick‑start your tech career supporting real automation solutions. Provide technical support for our DCMS solutions, ensuring successful deployment, operation, and ongoing support of DCMS systems.

• Serve as the first‑level, primary support contact for DCMS systems in the Americas, with global responsibilities as needed.
• Provide direct remote troubleshooting for DCMS software, Controls SW, and basic electromechanical components.
• Act as a technical liaison between customers, project teams, and engineering resources.
• Support commissioning, integration, and go‑live activities for new projects, both remotely and on‑site.
• Maintain comprehensive documentation of support cases, troubleshooting steps, and solutions within the Support ticketing system.
• Collaborate with Technical Support Lead & relevant product teams to elevate and resolve complex software & electromechanical issues.
• Participate in DCMS and Controls SW training sessions, both locally and at specialized training facilities located within the Americas and Europe.
• Be available & participate in overnight and weekend on‑call shifts, holidays, and work non‑standard shifts based on client and Support team needs.
• Travel up to 40% of the year to customer sites for system commissioning, training, and on‑site emergency troubleshooting as required.
• Keep VPN connections active for all DCMS clients.
• Ensure all work complies with company safety policies and customer requirements.

• 0 – 2 years of relevant experience.
• High School Diploma.
• Basic knowledge of electromechanical troubleshooting desirable.
• Strong troubleshooting techniques and procedures pertaining to technology.
• Strong customer service skills, with ability to explain technical concepts to technical and non‑technical audiences.
• Knowledge in technology, robotics, and automation a plus.
• Experience with Microsoft SQL Server desirable.
• Proficiency in multiple languages a plus.
• Valid driver’s license and passport, and ability to travel internationally.
• Ability to work flexible hours, including overnights, weekends, and holidays, to accommodate a 24/7 support schedule.
• Attention to detail.
• Service orientation.
• Organized.
• Multitasking.
• Ability to solve problems using critical thinking.
• Team player.

• Innovative and creative workplace in a growing business.
• Family‑first culture with a key focus on mental wellness.
• Hybrid work approach for all roles that can be performed remotely.
• Career development plans.
• Market competitive wages, benefits including medical, dental, and vision insurance, 401k, and HSA accounts.

The majority of the time the work will be performed at a desk, working on a computer and phone. Troubleshooting and training often require prolonged periods of computer use. While working on‑site, the person may need to stand or walk for prolonged periods as part of system commissioning and troubleshooting activities. Work may be performed in varying environmental conditions, including extreme temperatures, dust, noise, and poor lighting.

The role may require lifting and carrying up to 51 pounds at times, as well as being comfortable working lity to wear Personal Protective Equipment (PPE) while on site as required by client site or local regulations.

Melbourne, FL (Hybrid: this position requires regular onsite work at the office during standard business hours M–F and periodic business travel as needed)

Start date:

To be agreed upon. Form of contract:
Permanent employment.

At Element Logic, we believe individuals should be in their element and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We desire a work environment where people flourish with their unique abilities, perspectives, and life experiences.