Engineering Technician - Cleared Contractor - C

Job Title

Provide hands-on maintenance and troubleshooting of hardware issues on computers, monitors, servers, and communication equipment (i.e., Cisco, Dell, Oracle, Client, Client, Net App). Troubleshoot failures using multiple OS platforms to include Windows, Linux, and Unix. Maintain an active record of troubleshooting and repairs using a ticket system. Diagnose, refurbish, and test hardware received from the field and lab. Gather, analyze, and report failure data trends and inventory levels.

Inform and interact with the engineering team to recommend solutions to problems. Package, handle, and arrange transportation for incoming and outgoing shipments. Track and follow-up on outstanding equipment returns. Transport/hand-carry equipment between lab, warehouse, and repair facility. Perform software builds on multiple baselines by following detailed procedures. Manage and safeguard assets to include government-furnished property. Process new hardware by tagging and capturing asset information into a database.

Perform inventories and audits of hardware and reconcile asset databases. Provide guidance to on-site technicians during quarterly preventative maintenance. Develop test and checkout procedures for depot repairs. Perform responsibilities in accordance with established procedures. Work requires independent action to resolve issues.

Highly developed support individual contributor. Works autonomously. May act as a mentor to lower level peers and provide guidance on tasks. Makes recommendations for solutions. Innovation & Complexity Work is structured within identified boundaries and procedures. May work on assignments requiring judgment and initiative. Uses knowledge and experience to resolve issues. Organization Impact Works to achieve operational targets within job area which has impact on the overall achievement of results for the team.

Work is of larger scope, typically on less structured task-related activities requiring judgment.

Requires highly developed job knowledge/skills. Requires a High School Diploma or equivalent and a minimum of 8 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience. Ability to read and understand schematics and troubleshooting circuits. Must have computer/technical background. Microsoft Windows knowledge.