Field Service Engineer

performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment
troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory
manage time and maintain a schedule to include preventative maintenance, installations, and upgrades
develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills

• minimum HS Degree or Equivalent
• preferred:
  Associate degree, technical /vocational training or military experience with electronics and 2 - 5 years of related experience
• sound knowledge of and professional experience with electronic and electro-mechanical engineering
• sound knowledge of and professional technical experience with micro-computers/PC based systems
• ability to identify and repair routine software and delivery system network problems
• achieve certification status for C3 products
• meet all Vendor Credentialing requirements necessary to gain VMS client site access

Demonstrates expertise in troubleshooting and repairing electronic and electro-mechanical systems, with a strong focus on customer relationship management and effective communication. Holds relevant certifications and meets vendor credentialing requirements for service delivery.

• Electronic Engineering
• Electro-Mechanical Engineering
• Micro-Computer Systems
• C3 Product Certification
• Customer Relationship Management

• Troubleshooting
• Diagnosis
• Repair
• Preventative Maintenance
• Installations
• Upgrades
• Software Problem Identification
• Network Problem Repair

• Written Communication
• Verbal Communication
• Interpersonal Skills

• C3 Product Certification

• Service Delivery
• Vendor Credentialing
• VMS Equipment
• Technical Training
• Military Experience