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Senior IT Help Desk Lead
Job in
Melbourne, Brevard County, Florida, 32935, USA
Listed on 2026-08-23
Listing for:
HCLTech
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, IT Consultant
Job Description & How to Apply Below
HCLTech in Florida seeks an experienced Help Desk Lead to guide the support team, ensuring delivery excellence and proactive issue resolution. You will drive incident management, knowledge retention, and process improvements.
The role requires 4–6 years in help desk or related fields, with 1–2 years of shift lead experience and relevant certifications. ITIL knowledge is preferred; you will liaise with IM and development teams and support new technology rollouts.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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