Distributed Computer Systems Specialist

• Receive telephone, email, customer portal, and in-person helpdesk requests and create tickets
• Troubleshoot and resolve incidents and complete requests, or escalation them to other support teams
• Use Remote Control Viewer, Microsoft Configuration Manager Console, Active Directory Remote Server Administration Tools, and other network/monitoring tools to troubleshoot issues remotely
• Install and implement distributed computer systems hardware, software, and communications components, including enhancements and upgrades
• Monitor hardware to ensure proper maintenance
• Configure operating systems, applications, and services and integrate them with applications, computers, printers, and peripherals
• Provide onsite support for issues that cannot be resolved remotely
• Troubleshoot network and computer hardware and software onsite
• Replace, re-image, and stage new computer systems, including driving to various DOH-Brevard sites
• Process User Access Requests and administer user accounts, security groups, and permissions across systems and applications
• Apply least-privilege principles and DOH policies and procedures
• Maintain inventory of distributed network hardware and software, including serial numbers, property numbers, and software levels

• Six or more months of experience working with computers and electronics
• Six or more months of experience working with Microsoft Windows 10/11 operating systems and Microsoft 365 Apps for Enterprise/Office (Word, Excel, Outlook, PowerPoint)
• One or more years of experience providing customer or personal services
• Valid Florida Driver's license; if out of state, Florida license required within 30 days of hire
• Knowledge of circuit boards, processors, chips, electronic equipment, computer hardware and software, applications and programming
• Knowledge of Microsoft Windows 10/11 operating systems and Microsoft 365 Apps for Enterprise/Office
• Knowledge of customer and personal service principles and processes
• Speaking, reading comprehension, active listening, writing, critical thinking, and complex problem solving skills
• Ability to communicate effectively orally and in writing
• Ability to type at least 35 adjusted words per minute
• Ability to sit for up to 8 hours per day
• Ability to operate keyboard, mouse, and other computer equipment repetitively for up to 8 hours per day
• Ability to bend, stoop, reach, kneel, push, and pull occasionally
• Ability to move items weighing up to 40 pounds
• Ability to learn and communicate effectively, orally and in writing, in English
• Successful completion of required security background check and/or drug screening
• Completion of Form I-9 and employment eligibility verification through E-Verify
• Emergency duty may be required before, during, and/or beyond normal work hours or days

Demonstrates expertise in troubleshooting and resolving hardware and software issues, with proficiency in Microsoft Windows 10/11 and Microsoft 365 Apps for Enterprise. Capable of providing effective customer service and support while adhering to security policies and procedures.

• Microsoft Windows 10/11
• Microsoft 365 Apps for Enterprise
• Customer Service Experience
• Troubleshooting Skills
• Remote Control Viewer

• Troubleshooting
• Computer Hardware
• Software Installation
• Operating System Configuration
• User Account Administration
• Network Monitoring
• Remote Support
• Inventory Management
• Electronic Equipment Knowledge
• Typing Speed

• Effective Communication
• Active Listening
• Critical Thinking
• Complex Problem Solving

• Valid Florida Driver's License

• Customer Service Principles
• Least-Privilege Principles
• DOH Policies and Procedures
• E-Verify

• Microsoft Configuration Manager Console
• Active Directory Remote Server Administration Tools
• Remote Control Viewer