Senior Associate, Network Control

Senior Associate, Network Control

L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris is the Trusted Disruptor in defense tech. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Location:

Melbourne, FL

Job Description:

L3

Harris is seeking a Network Control Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools. This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network. This position is part of a 24x7 network control environment, working shifts include nights and weekends when needed.

• Perform root cause analysis to determine a plan of action for restoring customer's services
• Operate among a myriad of internal L3
  
  Harris teammates and external telecommunication partners to follow through with operational processes and improve restoration times
• Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
• Document Trouble Tickets and Change Requests of all related activities
• Work in a 24x7 network control environment, including Weekends and Holidays.
• Support short-term emergency evacuation to local or remote backup facilities.

Qualifications:

• Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with (2 to
  4) years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of (6) years of prior related experience.
• 2 years' experience with domain knowledge of L1 through L4 of the OSI Model.
• Experience with the following:
  • L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS.
  • Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices.
  • Change Management practices.

Preferred Additional

Skills:

• Experience working with Long Term Evolution (LTE), Radio Frequency (RF) and VPN technologies.
• Experience with call center phone systems and ability to work in a fast-paced environment.
• Prior experience required in maintaining high service levels in a demanding customer support services environment.
• CCENT, CCNA, CCNP and/or ITIL v3/4 certifications.

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Harris Technologies is proud to be an Equal Opportunity Employer. L3

Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws.

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Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3

Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3

Harris Technologies is an E-Verify Employer.