Practice Manager - Urology

Position Summary

The Practice Manager is accountable for and oversees multiple providers and associates at various site locations, assuring optimal site operations in collaboration with the entire department. The Practice Manager will partner with providers to ensure timely and quality care, providing leadership, coaching, and mentoring to associates within the provider practice. The Practice Manager directs aspects of office operations including the training and development of associates, estimating personnel needs, assigning work, meeting fiscal targets, supporting system goals, and ensuring consistent application of organization policies.

• Provides strategic leadership for a practice’s growth, direction, administration, and coordination of all medical office activities except those directly involving professional medical judgment.
• Collaborates with leadership and Providers to develop and implement strategic growth plans including identifying, recommending, and implementing practice needs: staffing, services, equipment, and facilities (including but not limited to office relocation and participation in design/development of new office facilities).
• Controls financial management practices including bank reconciliations and deposits, ensuring cash control, payment authorization, vouchers, budget collaboration, implementation, and management.
• Manages the daily operations of usually one (1) or more practices and ensures the coordination of work activities and staff schedules, ensuring that staff understands and follows established office policies and procedures; oversees training of new staff and continued training of existing staff.
• Reviews monthly and quarterly practice reporting regarding Patient Satisfaction, Patient Access and other practice specific reports and identifies areas of improvement.
• Ensures effective communication with all staff and providers regarding policies, procedures, forms, changes, and requirements and new initiatives as appropriate; collaborates with other areas of the organization.
• Ensures all supplies and equipment are supplied and/or maintained in working order, coordinating with Materials Management, Bio Med and Maintenance Departments, as appropriate; maintains supplies, inventory, and ordering processes within the office site.
• Monitors and communicates risk and quality issues to appropriate providers, manager, and/or director.
• Identifies and analyzes work issues and coordinates corrective action plans with appropriate provider, manager, or director.

• Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First, and inspirationally lead the team to achieve that vision.
• Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team.
• Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment.
• Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team’s and organization’s goals.
• Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates.
• Contribute to and support the strategic direction, and demonstrate financial acumen, for areas of responsibility and organization.

• Education:
  
  Bachelor’s degree in relevant field.
• Work Experience:
  
  Three (3) years’ experience in a managerial or leadership position.
• Licensure:
  None
• Certification:
  None
• Work Experience in Lieu of
  
  Education:
• Associate’s degree and an additional two (2) years’ experience in healthcare or leadership position.
• High School Diploma and an additional two (2) years’ experience in healthcare or leadership.
• Skills/Knowledge/Abilities:
• Knowledge and proficiency in Word, Excel, PowerPoint.
• The ability to regulate emotions, respond effectively to emotions, and create positive relationships within the practice.