HVAC Regional Service Manager

Regional Service Manager (RSM)

The Regional Service Manager will be responsible for managing technicians and administrative staff, ensuring effective communication across the operational team and maintaining high-quality customer support.

• USD $70,000.00/Yr. (base salary) – USD $/Yr. (potential total)
• Health Insurance options including a free employee‑only option
• Dental, Vision, Accident, Critical Illness, Disability, and Supplemental Life Insurance options
• Free life insurance equal to your annualized pay rate
• 401(k) with a 50% match up to first 5% of contributions
• 7 paid holidays
• 2 personal days
• 10 vacation days

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Customer satisfaction management
• Dispatcher onboarding and oversight
• Conduct annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASMs, Operations Manager, and VP’s)
• Escalation point for callbacks
• Promote company’s image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom‑line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and development of technicians
• Excellent interpersonal and communication skills (written and oral)
• Deliver high level of customer service consistently

• 5 years of field technical HVAC experience or equivalent business experience
• HVAC management experience
• Technical knowledge necessary to provide value to technicians and customers
• High urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to fast‑paced environment and deadlines
• Strong attention to detail
• Able to operate a computer and other office productivity machinery (copy machine, telephone, printer)
• Able to sit at a computer for up to 8 hours