General Manager

General Manager Role Overview

The General Manager at Lynora's is the primary leader responsible for the overall performance, culture, and success of the restaurant. You are the strategic decision-maker on-site, guiding both the Front of House and Back of House teams to operate cohesively and consistently at the highest level. The General Manager sets the standard for hospitality, professionalism, accountability, and operational excellence.

Your leadership directly influences team morale, guest satisfaction, financial outcomes, and the reputation of Lynora's in the community. You are expected to lead by example, make informed decisions, uphold company policies, and foster an environment where both employees and guests feel valued.

Leadership & Culture

• Provide clear direction and leadership to all FOH and BOH team members.
• Promote a positive work environment rooted in respect, consistency, accountability, and teamwork.
• Communicate company goals, updates, and expectations to ensure strong alignment across all departments.
• Mentor, coach, and develop internal talent with a focus on long-term growth.

Operations Management

• Oversee all daily restaurant operations, ensuring they run smoothly and efficiently.
• Maintain a clean, organized, and professional environment in compliance with health, safety, and company standards.
• Ensure training programs are executed effectively and consistently for both new and existing employees.
• Ensure culinary quality meets Lynora's standards at all times through collaboration with Chefs and BOH leadership.

Financial & Administrative Responsibility

• Manage labor, food, beverage, and operational cost controls to meet company targets.
• Review P&L performance regularly and make strategic operational adjustments to improve financial outcomes.
• Ensure accuracy and compliance in all monetary procedures, including cash handling, deposits, invoicing, and payroll.
• Complete and submit weekly reports to Senior Management in a timely and accurate manner.

Staffing & Human Resources

• Recruit, onboard, and retain qualified team members.
• Provide ongoing performance feedback, coaching, and, when appropriate, corrective action.
• Manage scheduling to ensure proper coverage while meeting labor budget expectations.
• Ensure all HR policies and procedures are enforced consistently and appropriately documented.

Guest Experience & Service Standards

• Lead the team in delivering an elevated guest experience with warmth, efficiency, and consistency.
• Anticipate guest needs and resolve concerns with professionalism and urgency.
• Monitor service flow and make real-time adjustments to support smooth and efficient operations.

Vendor, Facility & Compliance Oversight

• Manage vendor relationships and oversee ordering of all products including food, beverage, disposables, and supplies.
• Ensure all equipment is maintained and repaired through approved vendors.
• Maintain compliance with health department standards, safety regulations, and company policies.

Professional Standards

• Represent Lynora's with professionalism both inside and outside the restaurant.
• Maintain punctuality, proper uniform standards, and consistent availability.
• Communicate frequently and transparently with Senior Management regarding performance, challenges, opportunities, and improvements.