Contents Manager; Emergency Services Department

Contents Manager

Paul Davis Restoration is a national leader in property damage restoration, helping families and businesses recover from fire, water, storm, and mold disasters. We are built on trust, professionalism, and doing the right thing — always. We are currently hiring a Contents Manager to oversee the contents division of our restoration team. If you're an organized, motivated, and customer-service-oriented leader, we want to hear from you!

As the Contents Manager, you will lead a team responsible for:

• Pack-outs and pack-ins of personal property
• Contents cleaning, including ultrasonic and deodorization
• Inventory control and storage coordination
• Customer communication and satisfaction
• Insurance adjuster coordination and documentation
• Use of industry software (Encircle, RMS) to manage contents projects
• Leading crews and maintaining high standards of quality and care

Key responsibilities include:

• Lead and supervise pack-out/pack-in crews
• Train staff on packing, wrapping, and documentation standards
• Ensure accurate inventory and chain-of-custody tracking
• Maintain cleanliness, organization, and safety in the contents area
• Communicate clearly with customers, adjusters, and team members
• Secure signed Work Authorizations and AOBs
• Manage project timelines, job budgets, and storage logistics
• Ensure compliance with IICRC and company standards

What you bring includes:

• Experience in contents, moving, or restoration work (preferred)
• Familiarity with Encircle and/or RMS (Restoration Management Software)
• Strong leadership and team management skills
• Excellent communication and customer service skills
• Ability to lift 50+ lbs and perform physical labor
• Comfortable working in post-disaster environments (fire, water, mold)
• Valid driver's license and clean driving record
• Forklift experience (we provide certification if needed)
• IICRC Certification (preferred, not required)

What we offer includes:

• Competitive pay (based on experience)
• Performance bonuses
• Company vehicle for job site travel
• Health, dental, vision insurance
• Paid time off (PTO)
• Opportunities for growth and advancement
• Certification and training reimbursement
• Supportive, team-focused environment

If you're passionate about helping people, take pride in your work, and want to grow your career with a respected leader in the restoration industry, apply today!