Contents Manager (Emergency Services Department Job Melbourne area,Florida USA,Management

Position: Contents Manager (Emergency Services Department)

Contents Manager

Paul Davis Restoration is a national leader in property damage restoration, helping families and businesses recover from fire, water, storm, and mold disasters. We are built on trust, professionalism, and doing the right thing — always. We are currently hiring a Contents Manager to oversee the contents division of our restoration team. If you're an organized, motivated, and customer-service-oriented leader, we want to hear from you!

What You’ll Do:

As the Contents Manager, you will lead a team responsible for:

Pack-outs and pack-ins of personal property
Contents cleaning, including ultrasonic and deodorization
Inventory control and storage coordination
Customer communication and satisfaction
Insurance adjuster coordination and documentation
Use of industry software (Encircle, RMS) to manage contents projects
Leading crews and maintaining high standards of quality and care

Key Responsibilities:

Lead and supervise pack-out/pack-in crews
Train staff on packing, wrapping, and documentation standards
Ensure accurate inventory and chain-of-custody tracking
Maintain cleanliness, organization, and safety in the contents area
Communicate clearly with customers, adjusters, and team members
Secure signed Work Authorizations and AOBs
Manage project timelines, job budgets, and storage logistics
Ensure compliance with IICRC and company standards

What You Bring:

Experience in contents, moving, or restoration work (preferred)
Familiarity with Encircle and/or RMS (Restoration Management Software)
Strong leadership and team management skills
Excellent communication and customer service skills
Ability to lift 50+ lbs and perform physical labor
Comfortable working in post-disaster environments (fire, water, mold)
Valid driver’s license and clean driving record
Forklift experience (we provide certification if needed)
IICRC Certification (preferred, not required)

What We Offer:

Competitive pay (based on experience)
Performance bonuses
Company vehicle for job site travel
Health, dental, vision insurance
Paid time off (PTO)
Opportunities for growth and advancement
Certification and training reimbursement
Supportive, team-focused environment

If you're passionate about helping people, take pride in your work, and want to grow your career with a respected leader in the restoration industry, apply today!