Senior EMS Application Engineer – GE AEMS Reliance

Must Have Technical/Functional Skills

• 5+ years of work experience in customizing and delivering Energy Management Systems preferably e‑terrra AEMS - Reliance
• 5+ years of experience with C++, Java or other related language.
• 5+ years of experience with GE’s AEMS Reliance source design and development.
• 5+ years of experience with electric utility industry practices.
• 5 years of experience with LINUX and Windows Operating Systems
• 5 years of experience with C, Java & Oracle Database, SQL, shell scripting, ability to read and interpret logs & debug files
• Installation of Operating system patches and other 3rd Party Software such as Oracle, Net App etc.
• System configuration and Hands on Experience in Git Hub and Clear Case
• 5 years experience on Realtime or Mission Critical Systems
• Must have experience in picking up and installing fixes on live customer systems
• Proven track record of problem analysis, identification and resolution
• Strong troubleshooting & debugging skills
• Good communication skills (verbal and written)
• MS office applications (Word, PowerPoint, Excel) and MS Outlook competency
• Reliance (Formerly known as XA/21) experience
• Object‑Oriented programming techniques, Oracle, and/or system administration, is a plus

Responsible for advanced Power Systems Application software development and successful delivery of assigned functions to meet corporate project/product commitments. The responsibilities include: working with Electric Utilities or ISOs (Independent System Operators) and Transmission System Operators (TSOs) on functional software specifications, designing, coding, testing, integration, application tuning and delivery.

• Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction. In this role, you will:
• Take a leadership role in strategizing with internal staff and customers to solve and prevent re‑occurrence of issues.
• Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols. Ensure solution does solve the customer’s issue.
• Mentor staff in troubleshooting and analysis methods.
• Knowledge transfer – write user/technical documentation and case notes. Act as a technical resource for staff.
• Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team.
• Analyze and troubleshoot issues involving all aspects of GE solutions, including but not limited to user interface, network and communication connectivity and performance, interoperability, data collection/storage, visualization, analytics, associated control systems and interfaces to enterprise systems.
• Own and manage personal caseload and perform case follow‑up.
• Troubleshoot and identify product problems for presentation to engineering for resolution or disseminate appropriate information necessary to correct issues.
• Adhere to all Quality processes. Ability to be part of an on‑call rotation for after business hour customer calls.
• Ability to travel to customer sites.

Base Salary Range: $80,000 - $130,000 per annum