Volunteer Services Coordinator - Volunteer Services

Overview

POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by developing, implementing, and documenting a successful, comprehensive volunteer service program which both meets operational needs of the program and provides patient/family service in accordance with the interdisciplinary plan of care. To ensure safe patient care, trained volunteers will provide at least 5% volunteer time to paid staff time to remain in compliance with the Medicare Conditions of Participation.

Primary Accountabilities

Quality/No Harm:

• Fills volunteer requests for patient care services. Assesses, prioritizes, and initiates contact with family in order to meet service requests within a maximum of 3 days of receipt of request.

Customer

Experience:

• Offers assignments to newly trained volunteers within 90 days of post-training interviews and offers assignments to 50% of the attending class.
• Directs the development of appropriate recognition and motivational programs for volunteers to include annual volunteer recognition event.
• Provides support and educational opportunities for volunteers to include annual mandatory requirements.

Stewardship:

• Fiscally responsible. Assists with program fundraising as needed. Manages and monitors expenditures of volunteer projects to remain within the approved budget and increase growth within the program.
• Documents volunteer activity as assigned patient care teams accurately, as defined by Policy 93 and guidelines as well as appropriate use of company software.

QUALIFICATIONS

REQUIRED:

• Minimum B.S./B.A. (preferably M.S./M.A) in a human service field
• Experience with a service organization in an administrative role, preferably volunteer related
• Experience as a volunteer, as well as experience working with the elderly
• An understanding and appreciation of the hospice concept and philosophy
• Planning, organizing, problem-solving, and team-building skills
• Supervisory/coaching experience and skills
• Interpersonal skills
• Interviewing and assessment skills
• Oral and written communication skills
• Completion of hospice volunteer training within the first year of hire

Physical Demands:

• Good physical condition and without assistance must be able to lift, push, or move equipment weighing up to 25 pounds.
• Must be able to sit at a computer for extended periods of time.
• Ability to work extended hours to see a project to completion.

Mental Demands:

• Understanding of the concept of volunteerism and respect for the skills, abilities, limitations, and contributions of each volunteer.
• Ability to handle emotional and physical stress that may be result of difficult patient/family situations, volunteers, co-workers, as well as time constraints, role conflict, or role ambiguity.
• Ability to retain poise in unpredictable circumstances.
• Willingness to adjust plans and work schedules to meet priority needs.
• Ability to work effectively as both an interdisciplinary and an interdisciplinary team member.
• Qualities of warmth, empathy, tact, and discretion, with ability to form effective relationships with patients/families, volunteers, and hospice associates.
• Sensitivity to death and dying issues; ability to provide supportive environment and to facilitate discussions relevant to dying, death, and bereavement.

ABOUT HEALTH FIRST

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule : Full-Time

Shift Times : 800am430pm

Paygrade : 29