Lead Patient Care Coordinator; Front Desk, Lead

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. Founded in 2017, Upperline Health brings together physicians, advanced practice providers, and integrated care teams to deliver high-quality, value-based care for patients living with chronic conditions.

We place patients at the center of care—addressing immediate needs while supporting long-term outcomes. Upperline Health is proud to be a stable, growing organization that offers collaboration, leadership opportunities, and meaningful careers.

We put patients at the center of value-based care.

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

A Specialty Path to Whole-Person Health

Upperline Health is a leading multispecialty care group delivering comprehensive, whole-person care in specialty settings. Founded in 2017, Upperline Health brings together physicians, advanced practice providers, and integrated care teams to deliver high-quality, value-based care for patients living with chronic conditions.

We place patients at the center of care—addressing immediate needs while supporting long-term outcomes. Upperline Health is proud to be a stable, growing organization that offers collaboration, leadership opportunities, and meaningful careers.

We put patients at the center of value-based care.

Sign-on Bonus: $1000

Comprehensive benefit options include medical, dental and vision, 401K, PTO and parental leave.

• Competitive compensation
• Generous comprehensive benefits including medical, dental, vision, 401(k), and paid time off
• Work-life balance with regular weekday clinic hours
• Supportive, interdisciplinary team environment
• Mission-driven organization with long-term stability and growth opportunities

Upperline Health is seeking an experienced and compassionate clinic leader to serve as a Lead Patient Care Coordinator. This role blends hands‑on patient care with operational leadership to ensure exceptional clinic performance and patient experience.

The Lead Patient Care Coordinator cross‑trains as both a Patient Care Coordinator and Medical Assistant while leading daily clinic operations, supporting staff development, and collaborating closely with providers and regional leadership.

This role is ideal for individuals who enjoy ownership, accountability, and mentoring others within a team‑based care environment.

The Lead Patient Care Coordinator plays a critical role in sustaining Upperline Health’s patient-centered, value-based care model at the clinic level. This role directly impacts patient satisfaction, staff engagement, workflow efficiency, and overall clinic success.

By leading teams, optimizing operations, and supporting high‑quality care delivery, this role helps ensure consistent outcomes for patients and long‑term stability for the organization.

Leaders who are compassionate, confident, organized, and service‑driven will thrive in this role. Successful candidates enjoy balancing hands‑on patient interaction with operational oversight, value accountability, and are motivated by developing people and driving performance.

• Compassion
  - Lead with empathy and kindness toward patients and teammates
• Accountability
  - Take ownership of clinic operations, performance, and outcomes
• Respect
  - Foster trust, inclusion, and collaboration
• Excellence
  - Pursue high standards and continuous improvement
• Service
  - Serve patients, providers, and teams with purpose

• Perform Patient Care Coordinator and Medical Assistant duties as needed
• Lead daily clinic operations, staffing coordination, and…