Customer Quality Manager (Onsite

Date Posted

United States of America

US-FL-MELBOURNE-311 ~ 1100 W Hibiscus Blvd ~ BLDG 311

Onsite

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

None/Not Required

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

Collins Aerospace is seeking a Customer Quality Manager (CQM) to support our Advanced Flight Systems. The CQM acts as the primary customer point of contact for our customer, primarily supporting Bombardier, focused on improving satisfaction through quality improvement initiatives. The CQM serves as the customer’s voice throughout the organization and leads a cross functional team to resolve known issues and drive preventative actions to reduce quality escapes.

This position will be in a multi-disciplinary team environment and will need to be able to thrive on tackling challenges, as the position requires the use of problem-solving skills in a hands‑on work environment to address problems and implement appropriate design or process changes. There will be heavy customer interaction in this role to meet the needs and expectations of the customer.

This is an onsite role that can be based out of Melbourne, FL or Cedar Rapids, IA. This role is eligible for relocation.

• Leads a cross functional team including members from product quality, supply chain quality, manufacturing engineering, operations, design, and customer support.
• Develops and leads implementation of solutions to nonconformities and to satisfy quality issues raised by customers.
• Directs Escape management procedures, root cause analysis, develops recommendations for corrective action for design problems for internally produced products & processes.
• Working with product design and specification, devises testing plans, methods, and equipment to assure a high level of product quality.
• Performs Escape management procedures, root cause analysis, and recommends corrective action for design problems for internally produced products & processes.
• Leads customer audits/assessments when requested.
• Identifies and manages risk in product development primarily utilizing and driving PPAP core elements (e.g. PFMEA, MSA, Process Flow and Control Plans, etc.).
• Develops proactive quality initiative strategies and drives their implementation.
• Review process control documentation to ensure compliance with requirements, objectives, and/or contracts.

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience
• In-depth knowledge of Quality Management System(s) and Root Cause Analysis tools.

• 5+ years in Aerospace with solid knowledge of Quality Assurance in production / manufacturing and new products developments.
• FAA, EASA and other regulatory authority knowledge with PMR / MRB, Corrective action methodology experience is desired.
• Certified in the appropriate ASQ Body of Knowledge (CQE, CQA, CRE, CPA)
• Experience interfacing directly with customers and presenting to senior level leadership
• Excellent communication skills (both verbal and non-verbal) must be able to summarize complicated technical topics quickly and concisely.
• Ability to effectively lead a cross functional team to drive quality…