Installation Manager - AV Integration

Installation Manager - AV Integration

The organization is seeking an Audio Visual Installation Manager to own and lead its AV/IT Installation department, spanning design, installation, service, and purchasing. This is a department-level leadership role centered on quality, profitability, safety, and customer satisfaction, with significant growth potential including a path toward business ownership tied to performance and leadership ability. The ideal candidate brings strong leadership skills, a proven background in audio-visual systems and construction, an entrepreneurial mindset, and alignment with the organization's core values.

Reports to:

Operations Manager

• Own and oversee the AV/IT Installation department end-to-end, including design, installation, service, and purchasing functions.
• Lead the Installation department team directly, driving Key Performance Indicator (KPI) goals through accountability, coaching, and performance management.
• Coordinate, prioritize, and allocate personnel, equipment, and resources across all active installation projects to support department-wide efficiency and on-time delivery.
• Build, develop, and lead high-performing installation teams, fostering professional growth, accountability, technical excellence, and ongoing training.
• Serve as an escalation point for customer matters that rise above day-to-day project management.
• Identify department-level risks related to staffing, resourcing, purchasing, and service capacity, resolving issues proactively and communicating status to leadership.
• Own department-wide process improvement by implementing and maintaining EOS (Entrepreneurial Operating System) processes, operational workflows, and performance metrics.
• Coordinate with the Project Engineer to ensure department resourcing aligns with project scopes of work and site-level requirements.

• 4+ years in a supervisory or management role coordinating installers, subcontractors, and clients.
• 10+ years of experience in Audio Visual installation and construction methodology.
• Strong understanding of Audio Visual and low-voltage systems.
• Strong understanding of IT networks and standards.
• Excellent written and verbal communication skills.
• Adaptability to evolving technology and changing project requirements.
• Proficiency with MIS tools such as ERP, BMS, CRM, and MS Office.
• Working knowledge of project management best practices and strong problem-solving abilities.
• Ability to drive a company-provided fleet vehicle.
• Ability to load and unload equipment weighing a minimum of 35 pounds.

• CTS or CTS-I certification.
• Project Management Professional (PMP) certification or a relevant technical degree.

• Flexible 9/80 work schedule with every other Friday off.
• Health, Dental, and Vision insurance.
• Simple IRA with company match.
• Paid time off.
• Paid holidays.
• Employee Incentive Plan based on KPI performance.
• Comprehensive training program.