Operational Key Account Specialist; Healthcare - Melrose Park, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $85,000 - $92,000

Your primary purpose in this role is to work with Regional Account Management on a defined list of Key Accounts, ensure customer satisfaction and profitable growth and animate the customer’s requirement and coordination across the network.

• Maintain & develop business with the assigned customer(s)
• Organize & ensure follow up performance review (KPIs, Volumes, Action plan…)
• Drive regular workshops (internal/network + customer) to review processes, performance
• Best practice sharing for the nominated account(s) within CEVA network
• Prepare & participate to periodic business reviews (weekly, monthly, quarterly, annual…)
• Interact with customer to understand their demand / requirements
• Assist Global account Management during tender process
• Implement tenders with Implementation team + new projects
• Participate & elaborate to re-ingeenering: suggest new routings, optimization
• Link between customer & operational teams wwd(daily customer key contact)
• Resolution of complaints + investigation
• Liaise with purchasing department (cost optimization, new routings)
• Prepare technical & commercial proposals for new solutions (along with RAM)
• Reporting of successes, issues, lost opportunities with the related Global accounts
• Activties/Business reviews
• Dashboard implementation, Reporting + action plan

• Educational background (bachelor’s degree preferred, master’s degree advantageous)
• Specific logistics and or multi-national focus
• The role requires a skilled relationship management professional with proven track record (3+ years) in International Supply Chain and Logistics
• Experienced in commercial negotiations (3+ years)
• Skilled at leading a virtual team and be able to proactively work commercial issues internally as much as in front of the client.
• Network management experience (3+ years)
• Compliance understanding
• Mature judgment and decision-making
• Acute cultural and global awareness
• Emerging market experience
• Superior communication skills, both written and spoken
• Advanced presentation skills (concise & convincing)

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career!

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We…