Sales Service Representative

We are currently seeking a motivated and experienced Sales Service Representative to join our team based in Melrose Park, IL.

The base salary is $50,000-$70,000.

As a Sales Service Representative, you will play a crucial role in managing customer relationships, handling inquiries, and ensuring seamless communication between our company and key retail partners, including Home Depot, Menards, and Lowe’s.

Responsibilities:

• Manage and address customer issues promptly and effectively, ensuring a high level of customer satisfaction.
• Handle chargebacks and work towards resolution, maintaining positive relationships with retail partners.
• Track shipping activities to provide accurate and up-to-date information to customers and internal teams.
• Manage inbound calls, responding to inquiries, providing product information, and addressing customer concerns.
• Discuss credit-related matters with customers and internal finance teams, ensuring accuracy and compliance.
• Utilize experience in speaking to buyers at Home Depot, Menard’s, and Lowe’s to strengthen relationships and drive business growth.
• Collaborate with the sales team to ensure a smooth and efficient order fulfillment process.
• Provide excellent customer service, building rapport with clients and acting as a key point of contact.

Requirements:

• Proven experience as a Sales Service Representative or similar customer service role.
• Previous experience working with Home Depot, Menards, and Lowe’s is essential.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and internal teams.
• Experience in managing customer issues, chargebacks, and shipping tracking.
• Ability to handle inbound calls efficiently and professionally.
• Familiarity with credit discussions and resolution processes.
• Proven experience in speaking to buyers and building strong relationships with key retail partners.
• Detail-oriented with excellent organizational and multitasking abilities.
• Based in Melrose Park, IL, and available to work in the office daily.