Onsite Laboratory Administrator

Job Description Intelli Source is looking to hire an Onsite Laboratory Administrator. In this role, the candidate will coordinate service deliveries to the customer. Act, in collaboration with staff, as an interface between our partner, the customer, and third‑party service providers. Based on business needs, the Service Coordinator may be asked to manage scheduled services, as well as unanticipated service events.

Onsite:
Monday‑Friday 9‑5, some flexibility required.

• Providing administrative support to our partners’ customers.
• Strong communication and customer service skills required for day‑to‑day interactions with customers.
• Scheduling service with vendors dependent on predetermined service cycles, which range 30‑60‑90 in advance.
• Creating service orders for repairs of damaged and/or malfunctioning instrumentation.
• Communicating with the customer to clearly identify and set expectations, address any expectation issues, and keep customers updated on the status of their call.
• Managing the initial assessment of needed repairs and/or triage.
• Routing to proper repair channel (direct repair and/or third‑party service provider).
• Escorting and monitoring service providers while on customer site.
• Collecting service reports from third‑party service providers at the end of each service event.
• Updating all appropriate call management systems and documentation in a timely and accurate manner.
• Responsible for making sure all service personnel dispatched to the customer location have the required training, certifications, and clearances for the site prior to arrival.
• Managing the repair process to completion, including any escalations.
• Managing customer feedback and communication.

• This position is not eligible for immigration sponsorship
• Customer Service experience
• Excellent communication skills
• Ability to effectively plan and prioritize activities
• Microsoft Office proficiency
• Data entry (CMMS, SAP, Excel, Smartsheet, etc.)
• Demonstrated capability to work in a fast‑paced environment
• Familiarity with the pharmaceutical industry is preferred

Ready to Take the Next Step? Does this sound like a career for you? We want to hear from you! Apply now and let’s ignite the possibilities together.

Innovative outsourcing + proven execution. Headquartered in Denver, CO, Intelli Source has over 25 years of outsourcing experience – bringing innovative business solutions through people, processes and technology that maximize operations and workforce management across a global landscape. At Intelli Source, you will always be learning and improving in our consistently fun and challenging environment. We celebrate our differences, value our unique perspectives, and recognize milestones to uplift each other and be our best in what we do.

Intelli Source is a reflection of our people. We are committed, inclusive, and lead with intention.

EOE STATEMENT:
Intelli Source, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We are an E‑Verify Employer.