Loss Prevention Officer

Loss Prevention Officer

North Riverside, IL

• [Hiring team to provide specific responsibilities here. [Target 5 – 10 max main responsibilities]]

• Supervises and monitors access system, intrusion/fire alarms, emergency phones and CCTV system
• Manages all incoming telephone communications from complex
• Responsible for communicating emergency information to DC Security Operations
• Maintains an activity log documenting all information relevant to tasks performed
• Reviews all shift paperwork for completeness and accuracy, also responsible for the proper filing of all shift paperwork
• Maintains records, and creates access related to the complex card access system
• Conducts maintenance audits of security equipment i.e., CCTV, alarm systems etc.
• Assist with Security Investigations and provide detailed information to DC Management regarding card access and CCTV video.
• Documents all Loss Prevention activities at the gates/lobbies as required by established Loss Prevention procedures
• Completes incident reports to document Security Loss Prevention related issues. Forwards reports to Security management/Supervision for follow up.
• Responsible for emergency notification to Police and Fire departments, and dispatching security personnel for emergency response.
• Monitors Yard Management System (PINC) making needed adjustments
• Monitors and adjusts all inbound and outbound complex traffic, using Google Documents
• Performs other related duties as assigned
• Answer telephone calls, tactfully handle inquiries and transfer to appropriate party

• Customer Service experience required
• Proficient computer skills including Microsoft Office and Security CCTV System Knowledge required
• Ability to work independently/ability to work through a situation in the absence of the Loss Prevention Supervisor
• Sound judgment in decision making and problem solving.
• Strong conflict resolution skills
• Ability to work effectively with all levels of associates and management
• Strong interpersonal skills
• Ability to lead and influence others
• High degree of initiative; proven team player, excellent customer service skills
• Excellent written and verbal communication skills
• Must be able to manage confidential information
• Must be able to multitask

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

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ACI Values

Pay transparency language (if applicable):
The pay range is $20 per hour, but no less than the local minimum wage. Starting rates will vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement but no less than the local minimum wage. Additional premiums for swing and grave shifts are available. Dependent on length of service, hours worked and any applicable collective bargaining agreement, benefits include medical, dental, vision, disability and life insurance, sick pay (accrued based on hours worked), PTO/Vacation pay (accrued based on hours worked), paid holidays (between 7-9 days annually), bereavement pay, and retirement benefits (pension and/or 401(k) eligibility).