Patient Service Representative, Per Diem

Responsibilities

• Conducts Pre-Registration tasks for specified inpatients and outpatients prior to their date of service
• Collects demographic, financial, and clinical information necessary for financial clearance of scheduled patients
• Obtains consent for treatments and authorizations as necessary
• Verifies the validity of insurance coverage via eligibility tools
• Collects the appropriate information for auto and worker’s compensation registrations
• Notifies patient of financial liabilities as determined by insurance benefits
• Takes an active role in the collection of patient payments
• Posts collected payments in system of record
• Provides Financial Counselor contact information to patients qualifying for state-sponsored financial assistance
• Obtains authorization, pre-certification, referral, and/or notification as necessary

• High school diploma or equivalent
• One (1) year of experience in customer service setting, hospital registration, medical office, insurance, etc.
• Computer literacy required including familiarity with word documents, Excel spreadsheets, email applications and be able to learn new applications
• Strong customer service skills including excellent interpersonal and telephone skills
• Experience using computer-based, patient registration systems
• Thorough understanding of private insurance, Medicare, and Medicaid programs
• Knowledge of medical terminology

• Patient Registration Systems
• Financial Clearance Processes
• Insurance Coverage Verification
• Demographic Information Collection
• Clinical Information Collection

• Interpersonal Skills
• Telephone Skills