EMS Hospital Facilitator at Melrose-Wakefield Hospital

EMS Hospital Facilitator at Melrose-Wakefield Hospital

EMS Hospital Facilitator at Melrose-Wakefield Hospital

Job Description

The EMS Facilitator will be located onsite at one of our partner hospitals to manage patient medical transportation needs and is responsible for ensuring that each patient receives on time and appropriate ALS, BLS, or wheelchair van transportation.

Responsibilities include booking calls into our medical dispatch system, gatheringnecessarypaperworkforeachtransfer,workingwithhospitalstafftoprioritizepatienttransports,ensuring prior authorization for insurance, securing payment,and communicating transport times or other updates with hospital staff, patients, and the patients’ families.

The EMS Facilitator will be thepoint person to help answer any clinical,logistical,or insurance questions abouteach patient’s medical transportation.

• Manages medical transportation needs for patients within the specified healthcare facility.
• Assistshospitalstaffwithbookingappropriatemodeoftransportationandgatheringnecessary paperwork.
• Coordinatespatientprioritieswithhospitalstaffandmedicaltransportationdispatchcenter.
• Communicatestransportationupdateswithhospitalstaff,patientsandpatients’families.
• Answers clinical,logistical,orinsurancequestionsregardingmedicaltransportationfrompatientsor their families.
• Providesexcellentcustomerservicetopatients,their families,andhospitalstaff.
• Solicitsregularfeedbackfromhospitalstaffandcreatesastructuredfeedbackloopwithmanagement and EMS operations.
• CommunicateseffectivelywithEMSagencies,physicians,andotherhealthcareproviders.
• WorkswithEMSand Hospital Managementteamstoimproveefficiencieswithinthehospitalsystem .
• Understandsandassistsstaffwithfollowinginsuranceprocessesandmeetingrequirementsfor Mass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements
• Secures payment when necessary prior to transport.

• Maintainsapositiveandprofessionalimagebybeingwellgroomedandproperlyattiredatall times.
• Maintainsresponsereadinessconsistentwithcompany’sresponsecriteria.
• Mentors,trains,andencouragesfellowstaffasneededtohelpthemattaintheirfullpotential.
• Completes all reports legibly, accurately, and on a timely basis.

• Employeesareexpectedtoprotecttheprivacyofallpatientinformationinaccordancewith Company policies, procedures, and practices, as required by Law, and in accordance with general principles of professionalism as a health care provider.
• Employees may access protected health information and other patient information only to the extent thatitisnecessarytocompletejobdutiesandmayonlysharesuchinformationwiththosewhohave a need to know specific patient information to complete their job responsibilities related to treatment, payment, or other company operations.
• Employeesareencouragedandexpectedtoreport,withoutthethreatofretaliation,any concerns regarding the company’s policiesandproceduresonpatient privacyandanyobserved practices in violation of that policy to the designated management personnel.

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR

EXPERIENCE:

• Validmotorvehicleoperatorlicensewithsatisfactorydrivinghistory
• CandidatemustpassabackgroundcheckincludingCORI
• Commitmenttoprovidingexemplarycustomerservice

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential…