Billing Manager

Description

The Billing Manager is responsible for leading and overseeing the firm’s billing operations across the firm. This role partners closely with attorneys, practice group leaders, and finance leadership to ensure the timely, accurate, and efficient preparation and delivery of client invoices while maintaining compliance with client billing guidelines, outside counsel requirements and firm policies.

• Manage the firm’s billing operations across all offices and practice groups.
• Develop, implement, and maintain billing policies, procedures, and internal controls.
• Monitor key performance indicators, including billing cycle efficiency, billing timeliness, realization, and invoice accuracy.
• Identify opportunities to improve billing processes, workflow efficiency, and revenue capture.
• Establish service standards and performance expectations for the billing function.

• Oversee billing production and ensure timely generation and distribution of client invoices.
• Manage prebill review and approval processes in collaboration with attorneys and practice groups.
• Ensure compliance with client billing guidelines, engagement terms, outside counsel guidelines, and e-billing requirements.
• Review and approve billing adjustments, write‑downs, write‑offs, rate changes, and billing transfers in accordance with firm policies.
• Partner with attorneys and finance leadership to resolve billing issues and client invoicing concerns.
• Ensure accurate setup and maintenance of billing rates, client billing instructions, and matter billing requirements.

• Manage, mentor, and develop a team of billing specialists and billing supervisors.
• Establish performance goals and accountability measures.
• Conduct performance evaluations and provide ongoing coaching and professional development.
• Foster a culture of collaboration, client service, accountability, and continuous improvement.
• Ensure appropriate staffing levels and workload distribution across offices and practice groups.

• Prepare and distribute firmwide billing reports and operational dashboards.
• Analyze trends related to billing efficiency, realization, invoice rejections, and billing cycle performance.